CANCELLATIONS BY YOU

All cancellations must be taken place on the My Fit Pod Mobile Application. You can cancel your session via the ‘SCHEDULED SESSIONS’ tab in the app menu, subject to the below policy. Due to the nature of our business model, we require a cancellation procedure to be in place to maintain a fair system and prevent empty bookings due to late cancellations. Dependent on what method you use to book your session will depend on the Cancellation Policy that is applied.

PACKAGES

If you’ve paid using Packages, you will have 3 hours before your session to cancel. Your Credits will be returned immediately to your Account if these Terms are satisfied. If these Terms are not satisfied, Credits will be taken, and no refund will be given.

PAY-AS-YOU-GO

If you’ve paid using pay-as-you-go, you will have 3 hours before your session to cancel. We will not charge your card if these Terms are satisfied. If these Terms are not satisfied, payment will be taken, and no refund will be given.

SUBSCRIBE AND SAVE

If you have one of our memberships, you will have 3 hours before your session to cancel. We will not charge your card if these Terms are satisfied. If these Terms are not satisfied, payment will be taken, and no refund will be given.

CANCELLATIONS BY US

We may cancel your session subject to a force majeure or similar making it impossible or significantly impede us to carry out the service. We will always endeavour to let you know as early as possible via email and process any cancellation refunds as necessary.

CANCELLATION POLICY EXCEPTIONS

All of our locations have a 3 hour cancellation policy apart from Berkhamsted. Berkhamsted operate a strict 24 hour cancellation policy.